Refund policy

Refunds/Exchanges

We want all of our customers to be happy with their purchases from our company. To maintain health standards and the integrity of our products we do not accept returns or exchanges on our products.

All sales are Final.

***Unfortunately due to the Covid-19 pandemic and in an effort to stop the spread we are not accepting returns or exchanges at this time.***

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective or if you receive the wrong item, so that we can evaluate the issue and make it right. All defective/wrong item requests must be made within 5 calendar days upon delivery.

Please allow 48 hrs for a reply from a BTL staff member. Be sure to include all relevant information such as your name, order number, brief summary of the issue, pictures etc. Once approved we will issue you a store credit.

***PLEASE READ CAREFULLY: We take pride in our packaging and making sure that all items are safe and secure for shipping to our customers. Unfortunately mishandling of packages by delivery workers can cause damage. BEAUTIFULLYTOLDLIFESTYLE LLC IS NOT RESPONSIBLE FOR ANY STOLEN/LOST OR DAMAGED MAIL ON PART THE SHIPPING CARRIER (USPS)*** PLEASE CONTACT USPS.